Who We Are

Sarah J. Holt, PhD, FACMPE

Heather S. McMillan, PhD, PHR

Heather S. McMillan, PhD, PHR

Picture of Sarah J. Holt

Sarah J. Holt is a retired medical practice executive and professor of healthcare management with over 40 years of experience in business and education. 


Sarah has authored two books and has been published in a variety of journals. She has spoken to dozens of organizations on best practices in leadership and medical practice management.


In addition to her years in education and the healthcare industry, Sarah has actively served in a variety of professional organizations, including the Medical Group Management Association (MGMA), the American College of Medical Practice Executives (ACMPE), where she served as Chair of the Board of Directors. Additionally, Sarah has served her community as President of Cape West Rotary, a board member of the Cape Girardeau County Welfare Commission, and as an active member of her church.


Sarah is Fellow of the American College of Medical Practice Executives (FACMPE) and a life member of MGMA, where she served as Southeast Region President. In 2019 Sarah was awarded the MGMA Lifetime Achievement Award. Additionally, she was awarded the MGMA of Missouri Special Award for Outstanding and Devoted Service in 1999. Sarah won the Southeast Missouri State University Department of Management's inaugural Outstanding Faculty member award in Fall 2018. 


Sarah has a PhD in Policy Analysis with a health care emphasis from St. Louis University, an MA in Counseling from Southeast MO State University, and BS in education. She has done extensive research on how medical office insurance staff members make decisions relating to insurance reimbursement and how complexity influences organizations.

Heather S. McMillan, PhD, PHR

Heather S. McMillan, PhD, PHR

Heather S. McMillan, PhD, PHR

Photo Heather S. McMillan

Heather S. McMillan is an associate professor of management with over two decades of experience in corporate human resources and higher education.  


Heather has been published in a variety of journals and books, including Advances in Developing Human Resources, Human Resource Development Quarterly, Human Resource Development Review, Journal of Leadership and Organizational Studies, Journal of Leadership, Accountability and Ethics, and Performance Improvement Quarterly, as well as the MacMillan Encyclopedia of Intimate and Family Relationships, The Praeger Handbook of Human Resource Management and the Human Resource Development Handbook.


Heather has actively served a variety of professional organizations, including the Executive Committee of Hope for One More, the Board of Directors for SHRM of Southeast Missouri, Board of Directors and Treasurer for Cape Area Habitat for Humanity, and as Advancement Chair for Boy Scout Troop 4005 of the Greater St. Louis Area Council.


She serves on the editorial boards of Journal of Managerial Psychology and Advances in Developing Human Resources. While at Southeast Missouri State University, she has been recognized as a Copper Dome Faculty Fellow for Excellence in Teaching, as well as the recipient of Student’s Choice Award for Excellence in Teaching, the Outstanding MBA Teaching Award, and the Department of Management Outstanding Faculty member. 


Heather has been certified as a Professional in Human Resources (PHR) by the Human Resources Certification Institute since 2000. She earned a PhD in Management with a human resources emphasis from The University of Tennessee-Knoxville, an MBA in Healthcare Human Resources and a BBA in Human Resource Management from East Tennessee State University. She has conducted extensive research in work/life issues, managerial practices, and organizational ethics.